Privacy Policy

Last updated: March 15, 2024

Introduction

At GrafiAi, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered graphic editing platform and related services.

By using GrafiAi, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

This policy applies to all users of our platform, including free and paid subscribers, and covers all interactions with our website, applications, and services.

Information We Collect

Personal Information

We may collect the following types of personal information when you use our services:

  • Account information (name, email address, password)
  • Profile information (display name, profile picture, bio)
  • Contact information (phone number, address) when voluntarily provided
  • Payment information (processed securely through third-party providers)
  • Communication data (support tickets, feedback, survey responses)
  • Professional information (company name, job title, industry)
  • Social media account information when you connect social accounts
  • Identity verification documents when required for certain features

Usage Information

We automatically collect certain information about your use of our services:

  • Device information (IP address, browser type, operating system, device identifiers)
  • Usage patterns (features used, time spent, actions taken, click patterns)
  • Performance data (loading times, error reports, crash logs)
  • Log files and analytics data
  • Location data (general geographic location based on IP address)
  • Referral information (how you found our website)
  • Session recordings and heatmap data (anonymized)

Content Information

We process the content you create and upload to our platform:

  • Images and graphics you upload, create, or edit
  • Project files, templates, and editing history
  • Collaboration data (comments, shared projects, team interactions)
  • AI processing results and generated content
  • Custom brushes, filters, and user-created assets
  • Export settings and format preferences
  • Metadata associated with your creative work

Third-Party Information

We may receive information about you from third parties:

  • Social media platforms when you connect your accounts
  • Payment processors for transaction verification
  • Marketing partners and affiliate networks
  • Public databases and data aggregators
  • Other users who invite you to collaborate

How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide, maintain, and improve our AI graphic editing services and platform functionality
  • AI Processing: To train and improve our machine learning models and AI capabilities while maintaining privacy
  • Account Management: To create and manage your account, authenticate users, and provide customer support
  • Communication: To send service-related notifications, updates, newsletters, and respond to inquiries
  • Analytics: To analyze usage patterns, improve platform performance, and develop new features
  • Security: To detect, prevent, and address technical issues, fraud, and security threats
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Personalization: To customize your experience and provide relevant content and recommendations
  • Marketing: To send promotional materials and advertisements (with your consent where required)
  • Research: To conduct research and development for product improvement
  • Collaboration: To enable team features and project sharing capabilities

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our platform under strict confidentiality agreements
  • Legal Requirements: When required by law, court order, subpoena, or government request
  • Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy proceedings
  • Consent: With your explicit consent for specific purposes
  • Collaboration: With other users when you choose to share projects or collaborate on work
  • Safety: To protect the rights, property, or safety of CanvasAI, our users, or the public
  • Aggregated Data: Anonymized and aggregated data that cannot identify individual users
  • Professional Advisors: With lawyers, accountants, and other professional advisors under confidentiality obligations

Data Security

We implement comprehensive technical and organizational measures to protect your personal information:

  • End-to-end encryption of data in transit and at rest using industry-standard protocols
  • Regular security assessments, penetration testing, and vulnerability scans
  • Multi-factor authentication and advanced access controls
  • Secure cloud infrastructure with industry-leading providers and certifications
  • Employee training on data protection practices and security protocols
  • Incident response procedures and breach notification protocols
  • Regular backups and disaster recovery procedures
  • Network monitoring and intrusion detection systems
  • Secure development practices and code review processes

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold and receive a copy
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Objection: Object to certain processing of your personal information
  • Restriction: Request restriction of processing in certain circumstances
  • Withdrawal: Withdraw consent for processing based on consent
  • Opt-out: Unsubscribe from marketing communications at any time
  • Account Closure: Delete your account and associated data

To exercise these rights, please contact us at privacy@grafiai.com or call +1 (713) 728-4965.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

  • Account information: Until account deletion or 3 years after last activity
  • Project files and creative content: Until manually deleted by user or account termination
  • Usage logs and analytics data: 2 years for performance optimization and security purposes
  • Support communications: 3 years after resolution for quality assurance
  • Payment records: 7 years for tax and accounting purposes
  • Marketing data: Until you opt out or 2 years of inactivity
  • Legal hold data: Until legal obligations are fulfilled

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard contractual clauses approved by relevant data protection authorities
  • Adequacy decisions by competent data protection authorities
  • Binding corporate rules for intra-group transfers
  • Certification schemes and codes of conduct
  • Other legally recognized transfer mechanisms

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For users between 13 and 18, we require parental consent for certain activities and provide additional privacy protections as required by applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page with an updated "Last updated" date
  • Sending email notifications to registered users for significant changes
  • Providing in-app notifications when you next use our services
  • Publishing announcements on our website and social media channels

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: